Privacy Policy

Effective Date: September 2024

Drain Pro Plumbing Services (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Contact us through our website forms.
  • Schedule an appointment for plumbing services.
  • Request information about our services.
  • Subscribe to our newsletter.

The information we collect may include, but is not limited to:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Service address
  • Payment information (for service payments)

We may also automatically collect certain information through cookies, log files, and other tracking technologies, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
 

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services.
  • Process service requests and manage your account.
  • Improve our website, services, and customer experience.
  • Send you service updates and promotional materials.
  • Respond to your inquiries and communicate with you.
  • Detect and prevent fraudulent or illegal activity.
 

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, including:

  • Payment processors (for processing payments).
  • Contractors or technicians (for providing services).
  • Marketing service providers (for sending newsletters or promotions).
  • Legal authorities (if required by law).

These parties agree to keep your information confidential and secure.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device to track site usage and preferences.

You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

5. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

6. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information.
  • The right to request corrections or deletions of your data.
  • The right to object to the processing of your personal data.

To exercise your rights, please contact us at info@drainproplumbingservices.com.au

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Effective Date” will be revised.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Drain Pro Plumbing Services
Phone: 0421 998 225
Email: info@drainproplumbingservices.com.au

Why Choose Drain Pro Plumbing Services?

Experienced
Professionals

Our plumbers are fully trained and certified, with years of experience in the industry. We stay updated on the latest techniques and technologies to provide the best service possible.

Advanced
Equipment

We use state-of-the-art equipment to diagnose and clear blockages efficiently. From high-pressure water jetting to specialised drain cameras, we have the tools to handle any job.

Customer
Satisfaction

We pride ourselves on our professionalism, reliability, and commitment to excellence. Our goal is to exceed your expectations and always provide you with peace of mind.

Affordable
Pricing

We offer competitive pricing for all our services. Our transparent pricing structure ensures that you know exactly what to expect, and we provide free, no-obligation quotes for all our work.